Privacy & Cookie Policy

SUMMARY OF KEY ISSUES

 

Collection

We collect Personal Information about you that you provide to us or that we obtain while you are using the Site.

Protection

We employ reasonable and current technical, administrative, and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and designed to ensure correct use of Personal Information.

Use

We use Personal Information to provide you with services from our Site, to build features that will make the services available on the Site easier to use, to contact you about these services, and to send advertisements, marketing material or other offers that we think might be of interest to you.

Sharing

We share your Personal Information with our member hotels, affiliated companies, external service providers, third party vendors, agents, and otherwise as necessary to perform transactions with you and manage our business.

Cookies

Our Site uses cookies and other similar technologies.

Access and Data Subject Rights

We understand that you may want to change, access, or delete your Personal Information. You may do so by accessing your profile or by contacting us.

Cross-Border Data Transfers

Cross-border transfer is necessary for the conclusion or performance of a transaction that you are requesting, and for the establishment, exercise, and defense of legal claims. To the extent permitted by local law, your use of the Site or provision of any Personal Information constitutes your consent to the cross-border transfer of Personal Information and the other activities identified in this Privacy Policy.

Children

Persons under the age of 16 are not eligible to use any services on our Site.

Changes

This privacy policy can be changed at any moment. Our advice is to visit this page for any further additions and/or changes.

SCOPE AND INFORMATION THAT THIS PRIVACY POLICY COVERS

 

This Privacy Policy applies to information collected on our websites, mobile applications, cloud-based services, or controlled widgets embedded in communication platforms with a link to this Privacy Policy (collectively, the “Site”). It covers how we collect, use, share, and otherwise process Personal Information as of the date that this Privacy Policy is posted. It does not apply to any other information collected by us through any other means. By “Personal Information,” we mean information that identifies or can identify you personally.

The Site contains links to third-party websites. We do not own, operate or control the websites of those third parties, reservation agents, or travel sales associates. Accordingly, this Privacy Policy does not apply to any websites maintained or operated by unaffiliated third parties. When you click on those links, you will go to a third party website where you will be subject to that website’s privacy policy, which we encourage you to read. We are not responsible for the privacy practices of those other websites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information.

PERSONAL INFORMATION THAT WE COLLECT

We collect your Personal Information on the Site to enhance the services we offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us or through our marketing alliances. We collect Personal Information about you when you interact with or utilize services offered on this Site, such as:

• Creating a profile with us;
• Making reservations, accommodation requests and payments;
• Consenting to marketing communications;
• Applying for a job;
• Submitting comments, reviews, or other user-generated content;
• Connecting or interacting with us through social networks (e.g., Facebook, Instagram, Twitter); or
• Requesting customer or technical support.

Personal Information includes:

• Name;
• Postal or billing address;
• E-mail address;
• Telephone or mobile number;
• Payment card information;
• Government identification (e.g., passport identification to verify traveler identities);
• Location via IP address;
• Device being used (for our mobile site);
• Cookies and similar technologies;
• Hotel stay information;
• Your preferences regarding your hotel stay (e.g. bed size, smoking versus non-smoking room);
• Other relevant data.

Even if you do not provide us with any Personal Information, we collect certain non-personal information about how you use our Site. This information cannot identify you and is used for statistical purposes only.

USE AND SHARING OF PERSONAL INFORMATION

We only process and share your Personal Information, including sharing with service providers or other external entities, to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives. When we disclose Personal Information to external entities to perform services for us, we establish by contract that they may access your Personal Information only for the purposes of performing those services. We may also use what we know about you to offer you other products and services. We may combine your online information with information collected from offline or online sources, or information we already have.

We generally process and may disclose your Personal Information to others to:

• Provide you with products and services, including authenticating authorized users, and marketing our products and services;
• Perform certain services or other transactions initiated by you;
• Respond to your questions, complaints, or reviews of our product or services or those of our member hotels;
• Send you communications about online transactions, product information, ads and promotions, electronic newsletters, or other notices you requested or offers tailored to you;
• Enable our advertisers, where appropriate, to provide you with more personalized content, and track the effectiveness of certain advertising campaigns;
• Comply with applicable law, obey judicial orders, cooperate with law enforcement authorities, or prevent any suspected illegal activities;
• Help us run our business;
• For any other everyday business purposes, such as product development and Site administration.

YOUR RIGHTS CONCERNING YOUR PERSONAL INFORMATION

You have the following choices regarding our use and disclosure of your Personal Information:

• Marketing Communications. If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from us, please follow the unsubscribe link in the relevant communication. Even after you opt-out or update your marketing preferences, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.
• Cookies and Similar Technologies. Please review your browser or computer settings for certain cookies.

SECURITY, RETENTION AND STORAGE OF YOUR INFORMATION

We maintain reasonable technical, electronic, and organizational security procedures to maintain the security of Personal Information, and safeguard Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. It is your responsibility to safeguard any email or password that you have created or used in connection with us and to notify us if you ever suspect that the security and confidentiality of such email or password has been compromised in any way. You are solely responsible for any use of your account via your email and password.

We will maintain Personal Information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) described above for which it is processed. We will delete Personal Information when it is no longer needed and/or take steps to properly anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject) and, in any case, upon expiration of the maximum storage term set forth by applicable law.

COOKIES AND SIMILAR TRACKING TECHNOLOGIES

In accordance with applicable law, we use and allow third parties to use essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively, “cookies”) on our Site. We process this information to help our Site function correctly, and better understand the needs of our customers.

Depending on the permissions you’ve granted and other factors, we may receive information about your location and your mobile device when you download or use apps created by our Sites, including a unique identifier for your device.

Cookies on our Site generally fall into the following categories:

• Strictly Necessary Cookies: These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas.
• Analytical/Performance Cookies: These allow us to recognize and count the number of users of our Site and see how such users navigate through our Site. This helps to improve how our Site works, for example, by ensuring that users can find what they are looking for easily.
• Functional Cookies: These improve the functional performance of our Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it.
• Targeting Cookies: These record your visit to our Site, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the Site and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Site. You can delete these cookies via your browser settings.

We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information via cookies on our Site through our advertising service providers.

We sometimes work with online advertising vendors to provide you with relevant and useful ads.

CONTACT US

If you have any questions or comments regarding this Privacy Policy, please contact us.

Email: info@hotelopera.rs